Product warranty policy

1. CONDITIONS OF PRODUCT WARRANTY

– Product warranty will comply with the manufacturer’s warranty provisions for technical problems.

– The product is still in the warranty period.

– Product warranty is intact; full packaging, packaging (except charging cable), warranty stamps and purchase invoices.

– Accessories of the product are warranted to accessories of the same type if the fault of the manufacturer.

– For products that have not been removed or are no longer in production, they will be exchanged for other products of equivalent value.

2. CASES NOT ELIGIBLE FOR PRODUCT WARRANTY

– The product is beyond the warranty period.

– The product has an intact form, has been affected by external effects such as scratching, distorting or tearing.

– The product has defects caused by the user, or the user repaired it to change the product’s features.

– Products show signs of poor storage that change their appearance, color or affect product quality.

– Products are gifts in the promotions are not warranted under the company’s warranty policy.

3. LOCATION OF PRODUCT WARRANTY

You need to warranty the product to contact the company to the company is about to take place (by device) or company warranty address.

– Address: 16 Bình Lợi, Phường 13, Bình Thạnh District, Hồ Chí Minh City

– Phone number: 0931 477 868

– Email: info@ittctech-vn.com

Information you need to provide when sending product warranty

– First and last name.

– Phone number to register the purchase.

– Registered shipping address.

4. PRODUCT WARRANTY TIME

– The time the company receives product warranty is from 8am – 4pm from Monday to Friday of the week.

– Warranty period = Initial warranty period – Time used by the customer.

– Customers will be guaranteed warranty settlement staff commitment of time to check and return warranty products.

If any problems arise, the complaint handling staff will notify the customer at the latest on the date of commitment to return products.

5. RESOLVING QUESTIONS, COMPLAINTS ABOUT PRODUCT WARRANTY

For any questions and complaints, please contact customer service hotline 0931 477 868 for support

Please read carefully the conditions of warranty, trial use and check the status and quality of products carefully before leaving the shop and during delivery.

 

0931477868

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